When selecting a data management partner, the quality and strength of support services are as important as the benefits of the solution provided. We recognise how important support is to your business environment. We strive to help you maximise your investment by offering support services to meet your organisation’s varying needs.
We pride ourselves on providing bespoke support services on all solutions to meet our customers’ requirements.
24x7x365 Support Service:
Our support service provides both first, second and third-line support. Our round-the-clock support is available across multiple time zones for all issues, including weekends and public holidays based on your support contract.
DMP SA’s Support Help Desk
Our support help desk is available 24x7x365 to manage your service requests, easily log and track resolution progress.
Support for products under warranty:
As your first point of contact, we provide support for products supplied under the manufacturer’s warranty. We resolve issues, or, if necessary, escalate the support request via our direct supplier relationships for faster resolution and manage the support request for you.
Maintenance Renewal Service Support:
We provide technical support via phone or email based on your renewal contract; you do not have to wait for international vendors to get back to you.
We hold the highest Commvault accreditations and maintain our certification levels to offer specialised Commvault technical services. No Commvault environment is too complex for our team of engineers. We provide all levels of support for Commvault solutions.